Support Services

StreetWise Support Services assists individuals with their goals of attaining stability, and advocates for poverty alleviation in the community. StreetWise Supportive Services strives to affirm and empower individuals and oppressed groups.

StreetWise Support Services are available to current program participants in need of advocacy and referrals to community resources. Support Services staff utilize Harm Reduction, enabling individuals to self-identify goals and solutions.

Office hours: Monday, Tuesday, Thursday, Friday from 9 a.m. – 4 p.m. and Wednesday from 9 a.m. – 1 p.m. Walk-in appointments for active StreetWise program participants are permitted during these hours, though calling ahead to check availability when possible is recommended!

Support Services staff are dedicated to providing effective and comprehensive services in accordance with StreetWise’s overall mission.

Support Services include, but are not limited to:

    • Free hot meals provided daily in café
    • Clothing needs attended to for employment and seasonal weather conditions
    • Distribute toiletries and hygiene kits
    • Case management to connect participants with resources to meet basic needs 
    • Housing resource referrals
    • Partnerships with legal aid resources to help get criminal records expunged and sealed
    • Financial and Digital literacy workshops
    • Assistance obtaining public benefits, including SNAP, medical insurance and care, People With Disabilities Ride Free, and others
    • Help for getting necessary documents, including State IDs and birth certificates
    • Assistance connecting to public benefits, including County Care Medicaid Program, vision and dental
    • Mail distribution and use as a stable address, essential for engaging with potential employers and government agencies
    • Use of telephone and cell phone charging stations
    • Crisis counseling as well as Substance abuse and Mental Health support and referral

Amanda Jones serves as the Director of Programs at StreetWise. Amanda holds a Master of Social Work degree from University of Illinois at Chicago’s Jane Addams College of Social Work. She has several years of case management experience and has an extensive knowledge of services and community resources.

StreetWise Support Services staff work in collaboration with Jane Addams College of Social Work at University of Illinois at Chicago, the School of Social Work at Loyola University Chicago, and DePaul University. Master of Social Work Candidates work as support services interns throughout the academic year and summer term.

Contact: Amanda Jones
Phone: 773-334-6600